Frequently asked questions
How Palm services, coverage, and referrals work.
Start here for common questions, then email Palm when you are ready to discuss a patient or referral.
Is Palm only a mobile wound-care service?
No. Palm provides adult primary care, chronic-care follow-up, post-discharge coordination, wound care, facility support, and communication across care settings. Home-based care may be appropriate for some patients, but it is not Palm’s only model.
What information should I include in an email?
Include the patient name and date of birth, city or ZIP, primary-care or wound-care issue, how long it has been present, insurance type, best callback number, and your relationship to the patient or referring organization.
Can I email medical records or wound photos?
Do not send full records, wound photos, insurance-card images, Social Security numbers, or other sensitive attachments through ordinary email. Palm will provide a secure channel if documents are needed.
Which areas does Palm serve?
Palm serves Palm Beach County. Availability depends on location, care needs, licensure, insurance participation, scheduling, and care setting.
Does Palm have a public clinic address?
Palm serves patients across multiple regions and does not list a public clinic address. Email the patient’s city or ZIP to ask about availability.
Who can make a professional referral?
Hospitals, physicians, NPs, PAs, social workers, discharge planners, facilities, home health agencies, care managers, hospice teams, and other care professionals may contact Palm.
Contact Palm Wound Care.
Include the patient’s date of birth, city or ZIP, primary-care or wound-care issue, insurance type, how long the issue has been present, and the best callback number.