Palm Wound Care
FAQ

Questions families and providers ask us.

If your question isn't here, call us — we answer our phones during business hours and return voicemails same-day.

About Palm Wound Care

About Palm Wound Care.

What is Palm Wound Care?

Palm Wound Care is a specialist mobile wound practice based in Fort Lauderdale. We deliver advanced wound care to private homes, condos, assisted living communities, and skilled nursing facilities across Broward County — and we're actively expanding into Miami-Dade and Palm Beach.

Who owns the practice?

Palm Wound Care is privately held and operated by Dan Orlov as part of the Orlov Capital network of wound-care practices — which also includes NYC Wound Care and Gateway Wound Care. We are not a private-equity roll-up.

Who performs the visits?

Visits are delivered by licensed wound-care specialists with physician collaboration. You see the same small team each time — not a rotating set of aides.

Scheduling and coverage

Scheduling and coverage.

How fast can you see me?

For most of Broward County, the first visit happens within 48 hours of referral or intake call. Complex cases sometimes happen same-day.

What zip codes do you serve today?

Phase 1 covers Broward County — Fort Lauderdale, Hollywood, Pompano Beach, Plantation, Coral Springs, Deerfield Beach, Weston, and neighboring cities. See our Service Area page for the full list, or call to check a specific zip.

Do you visit assisted living or nursing facilities?

Yes. We work inside ALFs, memory-care units, and skilled nursing facilities across Broward. We coordinate with facility nursing staff and leave a clear care plan after every visit.

Insurance and billing

Insurance and billing.

What insurance do you accept?

We accept most major commercial insurance plans and work with many Medicare and Medicare Advantage products. We verify coverage before the first visit so there are no billing surprises.

Do I need a referral?

Not strictly — patients, caregivers, and providers can all start the process. If your plan requires a referral, we'll tell you during the intake call and help coordinate with your PCP.

Will I get a surprise bill?

No. We tell you what's covered and what's not before we arrive, and we don't perform visits that would result in unexpected charges without your consent.

During the visit

During the visit.

How long is a typical visit?

Most visits run 45–75 minutes depending on wound complexity, dressing change, and whether debridement is needed. The first visit is usually longer because of the full assessment.

Can a family member be there?

Absolutely — we encourage it. Our clinicians coach the family or caregiver on wrap technique, daily checks, and when to call us, so everyone's on the same page.

Do you bring your own supplies?

Yes. We bring a full kit of dressings, instruments, and PPE to every visit. For NPWT, we coordinate supplies with the DME vendor.

Ready when you are

Get a specialist visit in your home within 48 hours.

Call us directly or send a referral — most Southeast Florida visits are scheduled inside two business days. Most major insurance plans accepted; we verify coverage before the first visit so there are no surprises.