The core question is whether the patient needs a clinic, an emergency department, a home health plan, or a specialty wound-care partner who can assess the wound and communicate with the care team.
Questions to ask
- Is the wound stable, worsening, or acutely dangerous?
- Who owns dressing orders and documentation?
- Is transport creating missed visits or delayed follow-up?
- Does the patient need podiatry, vascular, infectious disease, surgery, or emergency escalation?
- Can the care team safely exchange information through a secure channel?
Where Palm fits
Palm is being built for cases where mobile wound-care assessment and coordination may reduce fragmentation. It is not a replacement for emergency care or a promise that every wound can be managed outside a clinic.
Care partner note: Start with a non-PHI referral conversation. If the case fits, the secure referral path comes next.
Discuss referral fit